How to Use a 3rd Party Shipping Account

This article explains how to use third-party UPS or FedEx for an individual order.

Using a 3rd Party UPS Account for a Single Order

For an order with UPS set as the Shipping Carrier, go to the order detail page on app.shiphero.com and click on the pencil icon in the Shipment Info section. You’ll be able to enter the 3rd party UPS info that you’d like to use for a particular order. If the order doesn’t have a UPS method set already, change to UPS first, refresh the page, and hit the pencil icon in the Shipment Info section.

Important Information About UPS Rates

For UPS, by default, you will not see the cost of the package when billing a 3rd party. To enable this option by default, please reach out to ShipHero support to have us enable it for your account. Additionally, your account must be authorized by a 3rd party to view those rates. Please reach out to UPS for information about obtaining 3rd party authorization.