How to Short-Ship Orders (Allow Partial Shipments)
If you're looking to short-ship orders, you can use the Allow Partial setting.
An order is available for picking once all inventory is allocated to the order. If you would like to pick, pack, and ship orders that are not entirely in stock, you will need to enable the Allow Partial setting.
If the Allow Partial setting is off, then orders will not appear on ShipHero for picking and packing until all items are allocated. If the Allow Partial setting is on, then you will be able to pick, pack and ship the available items in the order. The rest of the order will show up for fulfillment when the remaining items are in stock.
Set Allow Partial on One Order
Enabling this option will allow you to pick, pack, and ship that specific order even though all items are not allocated.
- Visit the Order Details page on app.shiphero.com. (Orders > Manage Orders > Select the specific order)
- Enable the Allow Partial option on the right side of the screen under Details.
Set Allow Partial on All Orders
- Go to My Account > Settings > General Settings.
- Enable the Default Allow Partial setting.
When this setting is enabled, all orders will have the Allow Partial option enabled and can be picked, packed, and shipped even though inventory is not available for the entire order.
ALLOW SPLIT - Allow Partial is different than Allow Split. Allow Split is used when you have inventory in more than one warehouse. This option allows you to split the order between two different warehouses if all the items are not available in one location. If this setting is not enabled and all items are not available in one location, the order will not release for fulfillment until everything needed for the order is available in one of the two locations. If you would like to proceed with shipping the order anyway, you would select Allow Partial for the items that are available to ship without the. missing item(s).