Address Holds

ShipHero will check the shipping address of every order it receives. This is enabled by default in Settings with the option Put Order On Hold If Address Is Invalid. Addresses are validated using the USPS Address validator.

How It Works

When an order shipping address is validated, 1 of 3 things can happen if Address Validation is enabled.

1. If the address is valid, then nothing will happen.
2. If the address is invalid AND an alternate address is found, then the address is updated with the suggested correct address provided by the USPS Address database.
3. If the address is invalid AND an alternate address is NOT found, the order is automatically put on Address Hold.

Ok, I have an Invalid Address, Now What?

1. Update the Shipping Address with the correct address AND select Save
2. Selection the Reprocess Order button
3. If the new address is valid, the Ready to Ship box will show as Yes and the Address Hold checkbox will not be selected.
4. If the new address is still not valid, the Ready to Ship box will show as No and the Address Hold checkbox be selected. You can remove the hold manually by unselect the Address Hold box and update.

All Address Changes are Logged

Every change made to an order, including address changes, are available for view in the Order History log available in the order details view.

Address Is Right And I Don't Want It On Hold

1. There is an automation rule that you can set to have Ignore Address Validation Errors checked. The rule will need to be triggered by a list or a consistent factor when the order is imported into ShipHero. This rule can be very helpful when a generic label is used for the shipping method (store pickup, pallet labels, etc.)
2. You can remove the hold manually by checking the Ignore Address Validation Errors box.  Even though this box is checked, some carriers will still not allow an incorrect address through.