Receiving Guidelines
Locations
When shipping your inventory to Brandfox, use the addresses below:
MIDDLETOWN, PA
- Brandfox
- C/O YOUR BRAND NAME
- 400 Capital Lane
- Middletown, PA, 17057
This location accepts deliveries Monday - Friday from 8:30am to 4:00 pm EST (last appointment at 3:00 pm EST).
Shipments arriving by freight must be scheduled in advance and must be scheduled via our online scheduling portal.
Submit BOL's to: uspa1@brandfoxllc.com
PHOENIX, AZ
- Brandfox
- C/O YOUR BRAND NAME
- 1825 S 43rd Avenue, Suite B1
- Phoenix, AZ, 85009
This location accepts deliveries Monday - Friday from 8:00 am to 2:30 pm MST (last appointment at 2:00 pm MST).
Shipments arriving by freight must be scheduled in advance and must be scheduled via our online scheduling portal.
Submit BOL's to: usaz1@brandfoxllc.com
Receiving Requirements
All incoming shipments must have a Purchase Order on hand prior to arriving at Brandfox. Shipments arriving by freight (pallets, not parcels), must have a delivery appointment scheduled in advance. Shipments must also adhere to the following guidelines:
Inventory
- Items must arrive barcoded. Unlabeled items will be barcoded at time of receiving and time/materials used will be invoiced as part of the receiving process.
- Apparel and other cloth items must be polybagged. Unbagged items will be bagged at time of receiving and time/materials used will be invoiced as part of the receiving process.
- If inventory requires lot tracking, lot tracking must be enabled on the SKU prior to the first receiving.
Cartons & Pallets
- Cartons/pallets should not contain more than one SKU. If the carton/pallet contains mixed SKUs, this should be clearly marked.
- For lot tracked inventory, cartons/pallets should also not contain more than one lot. If the carton/pallet contains mixed lots, this should be clearly marked.
- Cartons/pallets should be labeled with the following:
- Brandfox C/O YOUR BRAND NAME
- SKU and Quantity
- Purchase Order Number
- Carton/Pallet # of #
- Pallets must meet the standard dims of 40”x48”x55”. If pallets are not built correctly, they will be repalletized at time of receiving and time/materials used will be invoiced as part of the receiving process.
- If a delivery arrives floor-loaded, our team will sort and palletize inventory at time of receiving and time/materials spent will be invoiced as part of the receiving process.
Quality Control
To ensure the highest level of inventory integrity, apparel and any inventory arriving in mixed cartons is received at the unit and individually scanned into inventory. Brandfox reserves the right to receive inventory at the unit level if deemed necessary.
Other inventory is received at the case level with a 10% quality check of cartons. This “good faith” receiving means the quantity shown on the outside of a carton is the quantity received into inventory. Shortages from the manufacturer may not be discovered at time of receiving.
Receiving Timelines & Exceptions
Most incoming purchase orders will be received into inventory within 3 business days. Additional time may be needed for shipments that:
- Exceed a total of 7 pallets
- Require a First Article of Inspection (FAI)
- Contain mixed SKU cartons/pallets
- Contain mixed LOT cartons/pallets
- Contain unlabeled or mislabeled cartons/pallets/inventory
- Arrive without a Purchase Order on hand
- Arrive without a scheduled appointment
- Require cross-referencing to identify product (i.e. labels show UPC only and not SKU)
- Require barcoding/bagging at time of receiving
- Require re-palletization
Questions about our receiving processes? Please contact your Partner Success Manager at partner@brandfoxllc.com.