WMS Training Call #2 - Order Management, Wholesale, Work Orders
Order Management
c. Search & Manage Orders
d. Column Visibility & Bulk Editing
e. Order Holds & "Hold Until"
i. Troubleshooting order issues
j. Advanced Features:
Wholesale Orders & Amazon FBA Shipments
- Once a wholesale order is submitted, please initiate an order notification here to include special labeling, packaging instructions and carrier documentation
- Any Bill of Lading (BOL) should be submitted to the corresponding warehouse:
- EAST Coast - uspa1@brandfoxllc.com
- WEST Coast - usaz1@brandfoxllc.com
Work Orders
Our Value Added Services team oversees Work Orders which are any project or task outside of our standard pick and pack process. This team handles a wide range of products, including:
- Barcoding/Labeling
- Kitting
- Light Assembly
- Subscription Boxes
- Special Requests
- All Work Orders are billed at an hourly rate unless a piece rate has been quoted.
- To initiate a Work Order with our Value-Added Services Team, submit a request here
- If you need more information before submitting a request, please contact your Onboarding Specialist or Partner Success Manager.
Carrier Claim Requests
To initiate a carrier claim for an undelivered or damaged package, please submit a request here